What personal information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, order products or services, receive customer or technical support or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address or other identifying information.
You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience – Your information helps us to better respond to your individual needs.
- To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service – Your information helps us to more effectively respond to your customer service requests and support needs.
- To diagnose issues – Technical information, such as IP address, OS type, web browser user-agent and meta-data is logged for diagnostic purposes.
- To evaluate interest – Non-personally identifiable information such as your IP address, country of origin, etc., may be used to evaluate interest in our products and services, to better tailor them to your needs.
- To send periodic emails – The email address you provide may be used to respond to inquiries, other requests or questions, as well as send you information about our products and services from time to time.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, since no server, computer or communications system on the Internet is guaranteed to be 100% secure, we cannot ensure or warrant the security of such information.
Please note that cookies are not required to access our basic site but may be required for login or other optional features to work.
Do we disclose any information to outside parties?
We never sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
How long do you keep my data?
Your personal information in your Neuroscale account is deleted when you close your account, or upon request from you to email@example.com (information required for record-keeping purposes, such as a history of purchases, may be retained as permitted under applicable legislation).
California Online Privacy Protection Act Compliance
We value your privacy, and have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all registered users of our site may make any changes to their information at anytime by logging into their Neuroscale control panel and going to the ‘Edit My Profile’ page, or you may contact us at firstname.lastname@example.org to request this information be updated, amended or deleted.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act). We do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
European Union Protection of Personal Data
We believe in the protection of personally identifiable information. In this spirit, we endeavor to follow the EU-US Privacy Shield Framework.
Website Terms and Conditions
Please also visit our Website Terms of Service section establishing the use, disclaimers, and limitations of liability governing the use of our website at: Terms of Service.
Remember The Risks Whenever You Use The Internet
While we do our best to protect your personal information, we cannot guarantee the security of any information that you transmit to our site and you are solely responsible for maintaining the secrecy of any passwords or other account information. In addition, other Internet sites or services that may be accessible through or linked from our site have separate data and privacy practices independent of us, and therefore we disclaim any responsibility or liability for their policies or actions. Please contact vendors of those sites or services and any other responsible parties directly if you have any questions about their privacy policies.
Last updated on: April 5, 2019